:root {
  --color-principal: #4476b1;
  --color-principal-hover: #365c8e;
  --color-claro: #ffffff;
  --color-fondo-chat: #f2f2f2;
  --color-burbuja-bot: #ffffff;
  --color-burbuja-user: #dbe9ff;
  --sombra: 0 0 12px rgba(0, 0, 0, 0.2);
  --borde-radius: 12px;
  --fuente: 'Helvetica', sans-serif;
}

#chatbot-container {
  position: fixed;
  bottom: 20px;
  left: 20px;
  z-index: 9999;
  font-family: var(--fuente);
}

#chatbot-toggle {
  background-color: var(--color-principal);
  border-radius: 12px;
  padding: 10px;
  cursor: pointer;
  box-shadow: var(--sombra);
  display: flex;
  align-items: center;
  gap: 8px;
}

#chatbot-toggle img {
  width: 48px;
  height: 48px;
  border-radius: 50%;
}

.chatbot-agent-name {
  color: var(--color-claro);
  font-weight: bold;
  font-size: 16px;
  margin-right: 8px;
}

#chatbot-window {
  width: 320px;
  max-height: 500px;
  background: var(--color-claro);
  border-radius: var(--borde-radius);
  box-shadow: var(--sombra);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  margin-top: 10px;
}

#chatbot-window.hidden {
  display: none;
}

#chatbot-header {
  background-color: var(--color-principal);
  color: white;
  padding: 12px;
  font-weight: bold;
  text-align: center;
  position: relative;
}

#chatbot-close {
  position: absolute;
  right: 12px;
  top: 10px;
  font-size: 20px;
  cursor: pointer;
}

#chatbot-messages {
  flex: 1;
  padding: 10px;
  overflow-y: auto;
  background-color: var(--color-fondo-chat);
}

.chat-message {
  max-width: 80%;
  padding: 8px 12px;
  margin: 6px 0;
  border-radius: var(--borde-radius);
  font-size: 14px;
  line-height: 1.4;
  word-wrap: break-word;
}

.chat-message.bot {
  background: var(--color-burbuja-bot);
  align-self: flex-start;
  border-bottom-left-radius: 0;
}

.chat-message.user {
  background: var(--color-burbuja-user);
  align-self: flex-end;
  border-bottom-right-radius: 0;
}

#chatbot-options {
  padding: 10px;
  background: #f9f9f9;
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.chat-option {
  background: var(--color-principal);
  color: white;
  border: none;
  padding: 10px;
  border-radius: 8px;
  cursor: pointer;
  transition: background 0.2s ease;
}

.chat-option:hover {
  background: var(--color-principal-hover);
}

#chatbot-options form {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

#chatbot-options input,
#chatbot-options textarea {
  padding: 8px 10px;
  border: 1px solid #ccc;
  border-radius: 6px;
  font-size: 14px;
  width: 100%;
  box-sizing: border-box;
}

#chatbot-options button[type="submit"] {
  background: var(--color-principal);
  color: white;
  padding: 10px;
  font-weight: bold;
  border: none;
  border-radius: 6px;
  cursor: pointer;
}

#chatbot-options button[type="submit"]:hover {
  background: var(--color-principal-hover);
}